Troubleshooting
Why Audio Uploads Fail
Troubleshoot file size, format, browser, network, and damaged-file upload problems.
Last updated: 2026-06-29 · 8 min read
Check size and format first
The free workflow is designed for short audio. If a file is too large or too long, trim it into a shorter clip before uploading.
Use common supported formats such as MP3, WAV, M4A, OGG, OPUS, and WebM. If a file has an unusual extension or came from an old recorder, export it again using a standard audio setting.
Check browser and network conditions
Weak connections can interrupt uploads. Browser extensions, private browsing restrictions, or old browser versions may also interfere.
If one browser fails, try a current version of Chrome, Safari, Edge, or Firefox. On mobile, confirm that the file is fully downloaded and accessible from the browser file picker.
Recommendations
- Try a smaller file first to isolate the issue.
- Rename only for clarity; do not rely on extension changes to convert audio.
- Use the Contact page if a supported file repeatedly fails.
Limitations
- Damaged audio files may need to be re-exported from the source app.
- Unsupported private platform files may not be readable directly.